Emergency Relief Guide

This downloadable information sheet has been put together by the Sugarvalley Neighbourhood Centre for you to print and keep. It is current as of 01/02/2019

Emergency Relief Assistance 2019 (pdf)


Emergency Relief / Welfare Support


Wesley Mission

McKenzie Centre Newcastle West

Ph: 4915 3683

16 Wood Street, Newcastle

Assistance with: Food parcels, electricity, petrol, opal cards scripts & clothing vouchers, furniture. Breakfast, showers, toilets and washing machine. Financial Counselling. Referral to other Wesley Mission products like housing and family/ youth assistance. 


Ph: 4965 6885 

Assistance with:  Food, electricity & petrol vouchers. Food hampers.   


Ph: 1300 371 288 

(9am – 5pm) Mon to Fri

67 Cleary Street, Hamilton  

Assistance with:  Food, electricity + gas, land rates, water rates, financial counseling, personal counseling, budgeting. Referrals to other Salvation Army services. BBQ, Coffee and chat every second Friday from 4pm 

Hunter Region No Interest Scheme Loan

Ph: 4987 7660

The NILS is an  alternative line of credit for individuals and families on low income.  NILS provides small loans with no fees, interest or charges.


34 Brunker Road, Broadmeadow 

Ph: 4922 1540

8/163 Brighton Ave , Toronto 

Ph: 4959 7857  

Assistance with:      

Food,  electricity, petrol & phone vouchers. Food parcels.

Referrals to  other Samaritans services.

NOTE: Centrelink income statement is required


Ph: 13 11 14

If you are thinking about suicide or experiencing a personal crisis (free interpreting service)

24 Hour Counseling Service

accommodation & housing



Ph: 1800 152 152

Refers people to specialist homelessness housing services and other support services. Link2Home can provide Temporary Accomodation and is available 24 hours a day 7 days a week.

Compass Housing

Ph: 1300 333 733

1/9 Brown Street, Newcastle 

A community housing provider that provides a diverse range of housing programs including social and affordable housing for low to moderate income households.

Hunter Tenants Advice and Advocacy Service

Ph: 4969 7666 or 1800 654 504

Free advice, information and advocacy for tenants.

Nova Women's Support & Accomodation

Ph: 1800 769 654

Nova work with women who become homeless to identify affordable private rental, social housing or other suitable long-term, sustainable housing, and if required, the provision of safe and supported interim accommodation. 

Matthew Talbot Homeless Service

Ph: 4961 1411   

82 Hannell St Wickham 

For men with children either homeless or at risk of homelessness. 

Carrie's Place

Ph:  02 4934 2585 

Unit 12, 116 High Street, East Maitland,

Carrie’s Place provides a range of culturally appropriate services for people experiencing domestic and family violence, and/or homelessness. 

Domestic and Family Violence Support


Domestic Violence Helpline

PH: 1800 65 64 63

Twenty-four hour, seven-day-a-week crisis intervention services  including crisis counseling, advocacy and referrals for women with or  without children experiencing intimate partner/ex-partner violence.

Domestic Violence Legal Service for Women

Ph: 1800 810 784

Specialist legal service for women experiencing domestic and family  violence in New South Wales. Its main objective is to inform women who  have experienced violence about their legal rights and to help women  obtain access to justice.

Indigenous Women’s Legal Program

Ph: 1800 810 784

Provide services that best meet the needs of Aboriginal and Torres Strait Islander women.

Mum's Cottage

29 St Helen Street, Holmesville

Ph: 4953 4105  

Mums’ Cottage is a community orgaqnisation that bases its foundation on  empowering and improving the potential in the lives of families.

Jenny's Place

Ph: (02) 49 296 289

The purpose of Jenny’s Place is to provide direct relief and support to  women and children who are experiencing domestic violence and/or  homelessness (or are at risk of homelessness)

Men's Line Australia

Ph: 1300 78 99 78  

MensLine Australia is a telephone and online counselling service for men with family and relationship concerns.